Transform contact center experiences with AI in Dynamics 365 | AB-250 Skip to main Content

Transform contact center experiences with AI in Dynamics 365 (AB-250)

Configure and operate an intelligent contact center using Microsoft contact center capabilities and integrated AI features.

In this course, learners focus on deploying and configuring contact center environments, including embedded and standalone modes, connecting data sources and third party Contact Center as a Service (CCaaS) solutions, and enabling Copilot and agent capabilities that enhance the customer and agent experience. The course emphasizes understanding how channels, users, and security settings work together to support scalable and efficient customer engagement.

Updated 6/2026

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

15 courses found

    • Delivery Format: Virtual Learning
    • Date 20-22 December, 2026 | 8:00 AM to 4:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 31 January-02 February, 2027 | 8:00 AM to 4:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Public Classroom
    • Date 31 January-02 February, 2027 | 9:00 AM to 5:00 PM
    • Location: GK Riyadh (Arab Stand)
    • Language: English
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    • Delivery Format: Public Classroom
    • Date 21-23 February, 2027 | 9:00 AM to 5:00 PM
    • Location: Cairo-Sheraton (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Virtual Learning
    • Date 21-23 February, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Virtual Learning
    • Date 11-13 May, 2027 | 8:00 AM to 4:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Public Classroom
    • Date 11-13 May, 2027 | 9:00 AM to 5:00 PM
    • Location: Dubai-Knowledge Village (Arabian St)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 20-22 June, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Virtual Learning
    • Date 18-20 July, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Public Classroom
    • Date 18-20 July, 2027 | 9:00 AM to 5:00 PM
    • Location: GK Riyadh (Arab Stand)
    • Language: English
    Request Space

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